How Hedin Automotive have improved their business with Spense

How Hedin Automotive have improved their business with Spense

How Hedin Automotive have improved their business with Spense

BY SPENSE

BY SPENSE

BY SPENSE

MAY 20,2024

MAY 20,2024

MAY 20,2024

7 MIN READ

7 MIN READ

7 MIN READ

Europe’s

Europe’s

Europe’s

largest mobility provider

largest mobility provider

largest mobility provider

>10K

>10K

>10K

Dedicated Employees

Dedicated Employees

Dedicated Employees

14 countries

14 countries

14 countries

with local operations

with local operations

with local operations

800+

800+

800+

sales points

sales points

sales points

45 brands

45 brands

45 brands

Hedin represents

Hedin represents

Hedin represents

Challenge

Challenge

Challenge

In Denmark Hedin owns and operates four workshops under the brand KOED. Their challenge was clear – many customers have over years been paying after key pick-up, often by invoice sent manually with days or weeks delay. This ad-hoc invoicing routine led to a problem with accounts receivables and hence a not optimal cash-flow. Moreover, this inconsistency extended to the customer experience, as invoicing and payment procedures were not integrated into the daily routine. Consequently, customers often found themselves waiting in reception for their turn.

In Denmark Hedin owns and operates four workshops under the brand KOED. Their challenge was clear – many customers have over years been paying after key pick-up, often by invoice sent manually with days or weeks delay. This ad-hoc invoicing routine led to a problem with accounts receivables and hence a not optimal cash-flow. Moreover, this inconsistency extended to the customer experience, as invoicing and payment procedures were not integrated into the daily routine. Consequently, customers often found themselves waiting in reception for their turn.

In Denmark Hedin owns and operates four workshops under the brand KOED. Their challenge was clear – many customers have over years been paying after key pick-up, often by invoice sent manually with days or weeks delay. This ad-hoc invoicing routine led to a problem with accounts receivables and hence a not optimal cash-flow. Moreover, this inconsistency extended to the customer experience, as invoicing and payment procedures were not integrated into the daily routine. Consequently, customers often found themselves waiting in reception for their turn.

Solution

Solution

Solution

Implementing a new routine combined with a digital payment platform, where every customer is invoiced up-front of key collection, allowing KOED to issue, collect and keep track of every payment in real time.

Doing this on all payments has led to the organization being proactive and conscious around the importance of collecting every payment, with more than 80% of all payments settled upfront and through a digital payment method.

With Spense, Hedin Automotive has solved many problems related to KOEDs operational problems.

Implementing a new routine combined with a digital payment platform, where every customer is invoiced up-front of key collection, allowing KOED to issue, collect and keep track of every payment in real time.

Doing this on all payments has led to the organization being proactive and conscious around the importance of collecting every payment, with more than 80% of all payments settled upfront and through a digital payment method.

With Spense, Hedin Automotive has solved many problems related to KOEDs operational problems.

Implementing a new routine combined with a digital payment platform, where every customer is invoiced up-front of key collection, allowing KOED to issue, collect and keep track of every payment in real time.

Doing this on all payments has led to the organization being proactive and conscious around the importance of collecting every payment, with more than 80% of all payments settled upfront and through a digital payment method.

With Spense, Hedin Automotive has solved many problems related to KOEDs operational problems.

CUSTOMER FEEDBACK

“Spense has made a significant impact on our business with regards to management insight and control. The dashboard provides us with a complete overview of status on all payments at any given time.”

Steinar Olsen, Business Development Manager at Hedin Automotive

Steinar Olsen,
Business Development Manager at Hedin Automotive

Steinar Olsen,
Business Development Manager at Hedin Automotive

Kom igang nå

Up-front
invoicing
Up-front
invoicing
Up-front
invoicing
Digital Payment
Platform
Digital Payment
Platform
Digital Payment
Platform
Real Time Payment
Tracking
Real Time Payment
Tracking
Real Time Payment
Tracking

Result

Result

Result

KOED has strengthened their business by making enhancements in numerous aspects. Invoicing is now part of the daily routine and all customers have the opportunity to settle their invoice prior to key pick-up. KOED has received great feedback from customers who love that they can choose payment methods at their convenience. And by paying upfront, customers experience significantly reduced waiting time in the reception area. With timely invoicing, accounts receivable have seen a significant decrease as every service advisor maintains better control over each payment. Gaining complete insight into every payment streamlines processes, saving time, and notably cuts down on costs related to managing accounts receivable.

With full visibility into all payments, time is saved, and costs associated with accounts receivables management are significantly reduced

KOED has strengthened their business by making enhancements in numerous aspects. Invoicing is now part of the daily routine and all customers have the opportunity to settle their invoice prior to key pick-up. KOED has received great feedback from customers who love that they can choose payment methods at their convenience. And by paying upfront, customers experience significantly reduced waiting time in the reception area. With timely invoicing, accounts receivable have seen a significant decrease as every service advisor maintains better control over each payment. Gaining complete insight into every payment streamlines processes, saving time, and notably cuts down on costs related to managing accounts receivable.

With full visibility into all payments, time is saved, and costs associated with accounts receivables management are significantly reduced

KOED has strengthened their business by making enhancements in numerous aspects. Invoicing is now part of the daily routine and all customers have the opportunity to settle their invoice prior to key pick-up. KOED has received great feedback from customers who love that they can choose payment methods at their convenience. And by paying upfront, customers experience significantly reduced waiting time in the reception area. With timely invoicing, accounts receivable have seen a significant decrease as every service advisor maintains better control over each payment. Gaining complete insight into every payment streamlines processes, saving time, and notably cuts down on costs related to managing accounts receivable.

With full visibility into all payments, time is saved, and costs associated with accounts receivables management are significantly reduced

Less waiting

Less waiting

Less waiting

time for customers

time for customers

time for customers

Significant

Significant

Significant

reduction in accounts receivable

reduction in accounts receivable

reduction in accounts receivable

Improvement

Improvement

Improvement

in customer & employee satisfaction

in customer & employee satisfaction

in customer & employee satisfaction

Instant

Instant

Instant

invoicing for all customers

invoicing for all customers

invoicing for all customers

Overcoming Obstacles

Overcoming Obstacles

Overcoming Obstacles

The key has been to establish a new set of routines, supported by the management and Hedin Automotive. With Spense, KOED now has a Payment Platform enabling them to timely invoice all customers.

Implementing new processes can often be challenging, yet with Spense, employees have perceived the change as something positive.

Support is important when it comes to implementing new software and Spense provides this for KOED. Through digital meetings and training sessions, KOED have been able to enhance the adoption process and maximize the return on investment.

The key has been to establish a new set of routines, supported by the management and Hedin Automotive. With Spense, KOED now has a Payment Platform enabling them to timely invoice all customers.

Implementing new processes can often be challenging, yet with Spense, employees have perceived the change as something positive.

Support is important when it comes to implementing new software and Spense provides this for KOED. Through digital meetings and training sessions, KOED have been able to enhance the adoption process and maximize the return on investment.

The key has been to establish a new set of routines, supported by the management and Hedin Automotive. With Spense, KOED now has a Payment Platform enabling them to timely invoice all customers.

Implementing new processes can often be challenging, yet with Spense, employees have perceived the change as something positive.

Support is important when it comes to implementing new software and Spense provides this for KOED. Through digital meetings and training sessions, KOED have been able to enhance the adoption process and maximize the return on investment.

CUSTOMER FEEDBACK

“Previously, service advisors experienced challenging days. With Spense, employees are less stressed and the employee satisfaction has actually increased”

Steinar Olsen, Business Development Manager at Hedin Automotive

Steinar Olsen,
Business Development Manager at Hedin Automotive

Steinar Olsen,
Business Development Manager at Hedin Automotive

One platform for all payments

One platform for all payments

One platform for all payments

Spense helps KOED streamline their payment process with an innovative technology, creating a digitized end-to-end process, boosting efficiency for the team while leaving customers satisfied.

Providing customers with a cutting-edge digital payment experience, KOED now has a platform that supports multiple payment providers. This secures optimal business solutions.

Spense helps KOED streamline their payment process with an innovative technology, creating a digitized end-to-end process, boosting efficiency for the team while leaving customers satisfied.

Providing customers with a cutting-edge digital payment experience, KOED now has a platform that supports multiple payment providers. This secures optimal business solutions.

Spense helps KOED streamline their payment process with an innovative technology, creating a digitized end-to-end process, boosting efficiency for the team while leaving customers satisfied.

Providing customers with a cutting-edge digital payment experience, KOED now has a platform that supports multiple payment providers. This secures optimal business solutions.

CUSTOMER FEEDBACK

“Offering a complete range of payment methods, including the popular local card Dankort and the wallet Mobilepay, has been very popular among our customers”

Steinar Olsen, Business Development Manager at Hedin Automotive

Steinar Olsen,
Business Development Manager at Hedin Automotive

Steinar Olsen,
Business Development Manager at Hedin Automotive

GAINS

Streamlined Dealership Operations
Streamlined Dealership Operations
Streamlined Dealership Operations
Enhanced customer satisfaction
Enhanced customer satisfaction
Enhanced customer satisfaction
Optimal payment solutions
Optimal payment solutions
Optimal payment solutions

Ready to start with Spense?

Ready to start with Spense?

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