How Autozentrum have improved
their business with Spense
How Autozentrum have improved
their business with Spense
How Autozentrum have improved
their business with Spense
BY SPENSE
BY SPENSE
BY SPENSE
MAY 13,2024
MAY 13,2024
MAY 13,2024
10 MIN READ
10 MIN READ
10 MIN READ
Co-owns
Co-owns
Co-owns
Porsche importer in Norway
Porsche importer in Norway
Porsche importer in Norway
200
200
200
Dedicated Employees
Dedicated Employees
Dedicated Employees
7
7
7
Dealerships in Norway
Dealerships in Norway
Dealerships in Norway
100%
100%
100%
Norwegian-owned group
Norwegian-owned group
Norwegian-owned group
NOK 3.7B
NOK 3.7B
NOK 3.7B
in revenue in 2022
in revenue in 2022
in revenue in 2022
Challenge
Challenge
Challenge
About two years ago, Autozentrum opened up the Gardermoen Center. As part of an overall vision to establish a modern Porsche Center where sustainability was an integral part of the strategy, they turned to Spense for a digital payment platform that could enable them to offer modern and digital payment options.
Based on the experience from this Center, Autozentrum decided to digitize their entire dealer operations. The overall goal was to improve the invoicing routines and reduce accounts receivable, much like the challenges many dealerships face operating with manual processes, systems not interlinked and often across multiple rooftop
About two years ago, Autozentrum opened up the Gardermoen Center. As part of an overall vision to establish a modern Porsche Center where sustainability was an integral part of the strategy, they turned to Spense for a digital payment platform that could enable them to offer modern and digital payment options.
Based on the experience from this Center, Autozentrum decided to digitize their entire dealer operations. The overall goal was to improve the invoicing routines and reduce accounts receivable, much like the challenges many dealerships face operating with manual processes, systems not interlinked and often across multiple rooftop
About two years ago, Autozentrum opened up the Gardermoen Center. As part of an overall vision to establish a modern Porsche Center where sustainability was an integral part of the strategy, they turned to Spense for a digital payment platform that could enable them to offer modern and digital payment options.
Based on the experience from this Center, Autozentrum decided to digitize their entire dealer operations. The overall goal was to improve the invoicing routines and reduce accounts receivable, much like the challenges many dealerships face operating with manual processes, systems not interlinked and often across multiple rooftop
Solution
Solution
Solution
Implementing a new routine combined with a digital payment platform, where every customer is invoiced up-front of key collection, allowing Autozentrum to issue, collect and keep track of every payment in real time.
Doing this on all payments, including car sales and workshops, have led to the organization being proactive and conscious around the importance of collecting every payment.
With Spense, Autozentrum has solved many problems related to daily operations.
Implementing a new routine combined with a digital payment platform, where every customer is invoiced up-front of key collection, allowing Autozentrum to issue, collect and keep track of every payment in real time.
Doing this on all payments, including car sales and workshops, have led to the organization being proactive and conscious around the importance of collecting every payment.
With Spense, Autozentrum has solved many problems related to daily operations.
Implementing a new routine combined with a digital payment platform, where every customer is invoiced up-front of key collection, allowing Autozentrum to issue, collect and keep track of every payment in real time.
Doing this on all payments, including car sales and workshops, have led to the organization being proactive and conscious around the importance of collecting every payment.
With Spense, Autozentrum has solved many problems related to daily operations.
CUSTOMER FEEDBACK
“We are always on top of the process, not allowing ourselves to let customers pay by the end of the day or month. Being proactive is key to secure control on every payment”
IMPACTFUL ACTIONS
Real Time Payment Tracking
Real Time Payment Tracking
Real Time Payment Tracking
Company Wide Scale
Company Wide Scale
Company Wide Scale
Streamlining Daily Operations
Streamlining Daily Operations
Streamlining Daily Operations
CUSTOMER FEEDBACK
“Spense has had a very positive impact
in our jobs as Service Advisors.
Result
Result
Result
Autozentrum has enhanced their business in several areas. Daily queues of up to 10-15 minutes are now a thing of the past. The monthly struggle of finalizing invoicing has been eradicated, with customers completing payment continuously. Accounts receivables have seen a significant decrease as every service advisor maintains better control over each payment, resulting in added benefits for the back-office department.
With full visibility into all payments, time is saved, and costs associated with accounts receivables management are significantly reduced
Autozentrum has enhanced their business in several areas. Daily queues of up to 10-15 minutes are now a thing of the past. The monthly struggle of finalizing invoicing has been eradicated, with customers completing payment continuously. Accounts receivables have seen a significant decrease as every service advisor maintains better control over each payment, resulting in added benefits for the back-office department.
With full visibility into all payments, time is saved, and costs associated with accounts receivables management are significantly reduced
Autozentrum has enhanced their business in several areas. Daily queues of up to 10-15 minutes are now a thing of the past. The monthly struggle of finalizing invoicing has been eradicated, with customers completing payment continuously. Accounts receivables have seen a significant decrease as every service advisor maintains better control over each payment, resulting in added benefits for the back-office department.
With full visibility into all payments, time is saved, and costs associated with accounts receivables management are significantly reduced
15-20 min
15-20 min
15-20 min
saved per transaction
saved per transaction
saved per transaction
Significant
Significant
Significant
reduction in accounts receivable
reduction in accounts receivable
reduction in accounts receivable
0 queues
0 queues
0 queues
at peak hours
at peak hours
at peak hours
Instant
Instant
Instant
invoicing for all customers
invoicing for all customers
invoicing for all customers
Overcoming Obstacles
Overcoming Obstacles
Overcoming Obstacles
The key has been to establish a new set of routines, supported by top management. With Spense, Autozentrum now has a Payment Platform enabling them to manage all their payments.
Support is key when it comes to implementing new software and Spense provides this for Autozentrum, allowing them to enhance the adoption process and maximize the return on investment.
The key has been to establish a new set of routines, supported by top management. With Spense, Autozentrum now has a Payment Platform enabling them to manage all their payments.
Support is key when it comes to implementing new software and Spense provides this for Autozentrum, allowing them to enhance the adoption process and maximize the return on investment.
The key has been to establish a new set of routines, supported by top management. With Spense, Autozentrum now has a Payment Platform enabling them to manage all their payments.
Support is key when it comes to implementing new software and Spense provides this for Autozentrum, allowing them to enhance the adoption process and maximize the return on investment.
CUSTOMER FEEDBACK
“One of the reasons why we feel Spense is right for us, is the support and attention we get from the organization”
The payment process should be fully digital with no papers required to be signed or printed. We have found that employees save a significant amount of time each day by making the process entirely digital. This adds up to many hours per year that can be devoted to other tasks”
Petter Johanssen, General Manager at Porsche Center Oslo
Atle Grislingaas,
Service Market Manager at Porsche Center Asker & Bærum
Andreas Thuen,
Teamlead Service Advisors at Porsche Center Oslo
One platform for all payments
One platform for all payments
One platform for all payments
Spense helps Autozentrum streamline their dealership operations with an innovative technology, creating a digitized end-to-end process, boosting efficiency for the team while leaving customers satisfied.
To further enhance the customer experience, Autozentrum have chosen to integrate their keyboxes, enabling a hassle-free key collection experience.
Providing customers with a cutting-edge digital payment experience, Autozentrum now has a platform that supports multiple payment providers. This secures optimal business solutions.
Spense helps Autozentrum streamline their dealership operations with an innovative technology, creating a digitized end-to-end process, boosting efficiency for the team while leaving customers satisfied.
To further enhance the customer experience, Autozentrum have chosen to integrate their keyboxes, enabling a hassle-free key collection experience.
Providing customers with a cutting-edge digital payment experience, Autozentrum now has a platform that supports multiple payment providers. This secures optimal business solutions.
Spense helps Autozentrum streamline their dealership operations with an innovative technology, creating a digitized end-to-end process, boosting efficiency for the team while leaving customers satisfied.
To further enhance the customer experience, Autozentrum have chosen to integrate their keyboxes, enabling a hassle-free key collection experience.
Providing customers with a cutting-edge digital payment experience, Autozentrum now has a platform that supports multiple payment providers. This secures optimal business solutions.
CUSTOMER FEEDBACK
“Having a customer journey that look professional and with high quality is important when we sell products that is of high value”
GAINS
Streamlined Dealership Operations
Streamlined Dealership Operations
Streamlined Dealership Operations
Enhanced customer satisfaction
Enhanced customer satisfaction
Enhanced customer satisfaction
Optimal payment solutions
Optimal payment solutions
Optimal payment solutions
CUSTOMER FEEDBACK
“Offering a complete range of payment methods, including BuyNowPayLater, has allowed us to secure upfront payment in each and every customer transaction.
With Spense, we have reduced our accounts receivables significantly. For any dealer operating in a business like ours, where capital efficiency is key, this should be important!
© Spense AS 2023